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10/12/2011

Time to ditch your BlackBerry after the service problems?

If you’re a BlackBerry user, you’re probably slightly irked over the fact that their service has been disrupted over the last few days. Perhaps you’re wondering – is it time to replace my BlackBerry?

Many are asking themselves that question as a result of this hiccup from RIM.

First – what gives? According to RIM, a router switch went haywire and the back-up system didn’t kick in as it was supposed to.

Instead, an email backlog swelled to the size of Russia – and hell broke loose in the BlackBerry world.

It wasn’t just an email backlog, however, but a failure of other crucial data services including the BBM (BlackBerry Messenger) instant chat program and web browsing.

That’s like having a car’s electronics fail but still having a running motor. The motor will turn but you’re not getting anywhere at night.

The BlackBerry outage is, unfortunately, happening just as Apple’s new iPhone 4s is set to go on sale (Friday).

Many users have taken to Twitter to voice their unhappiness with their phone, based on technology developed right here in Canada – in Waterloo, Ont.

Some said problems will happen, and we should support a Canadian company. Others were less friendly.

Many wrote about how they’d like to switch to an Android phone or iPhone. Yes, companies appreciate the security offered by BlackBerry devices, but that’s a tough sell when the thing won’t work.

“Dear BlackBerry, do you know what the #iPhone said to the #Blackberry? #iWork” wrote @itsanaft.

“Dear #blackberry...you’re (sic) behaviour today is the reason why all your operators have already pre-ordered the #iPhone4s” wrote @lewsnews.

Service is being restored, but perhaps it's too late.

Were you affected by the BlackBerry outage? Are you considering of getting rid of your BB?

- Maurice Cacho, MSN Tech & Gadgets

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Danny BradburyDanny Bradbury

Danny Bradbury is a technology journalist with 20 years' experience. He writes regularly for publications including the Guardian, the Financial Times, the Financial Post, and Backbone magazine. Danny also writes and directs documentaries.

Maurice CachoMaurice Cacho

Maurice Cacho is a Toronto-based journalist mixing his love for tech with a passion for news. He's also CP24's Web Journalist and appears daily on CP24 Breakfast and weekly on the channel's tech show, Webnation, discussing tech news and trends.

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